parbet Privacy Policy

1.1 Data Controller. parbet operates as the data controller responsible for the personal data of players who register and use the parbet platform available at parbet.app. As data controller, parbet determines the purposes and means by which your personal data is processed.

1.2 Platform Scope. This Privacy Policy applies to all services offered through the parbet platform, including the parbet sportsbook, cricket betting markets, live casino, slot games, arcade games (including Mermaid Fishing), deposit and withdrawal facilities, customer support interactions, and any promotional or bonus-related communications.

1.3 Contact Details. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team at [email protected]. Our support team is available 24/7 and can assist Pakistani players in both English and Urdu.

2.1 Categories of Personal Data. parbet collects and processes the following categories of personal data from Pakistani players:

2.2 Sensitive Data. parbet does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless required to do so by a specific legal or regulatory obligation. If such data is collected, it will be handled with enhanced safeguards and processed only to the extent strictly necessary.

2.3 Consequences of Not Providing Data. Certain categories of data (marked as Mandatory above) are required for parbet to provide its services. Failure to provide this data may mean that parbet is unable to open your account, process deposits or withdrawals, or comply with its KYC and anti-money laundering obligations.

parbet collects personal data through the following channels:

• Direct interactions: Data you provide when registering your parbet account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: As you navigate the parbet platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 10 (Cookies & Tracking) for full details.
• Third-party sources: We may receive data about you from identity verification and KYC service providers, fraud prevention agencies, payment processors (including JazzCash, EasyPaisa, and banking partners), and from publicly available sources where relevant to our compliance obligations.
• Analytics partners: Aggregated and anonymised analytics data is collected via platform analytics tools to help us understand how Pakistani players use the parbet platform and to improve our services.

4.1 Service Delivery. parbet processes your personal data primarily to provide, operate, and improve the betting and casino services offered on the platform. This includes creating and managing your account, processing deposits and withdrawals in PKR, settling bets on cricket (including PSL markets), casino games, and slots, and providing customer support.

4.2 Compliance & Legal Obligations. A significant portion of the personal data parbet collects — including KYC documents and financial transaction records — is processed to fulfil mandatory compliance obligations. These include anti-money laundering (AML) checks, Know Your Customer (KYC) verification, fraud detection, and cooperation with regulatory and law enforcement authorities.

4.3 Responsible Gaming. parbet uses your usage and behavioural data to monitor gambling patterns and support responsible gaming obligations. This includes identifying players who may be displaying signs of problem gambling and applying account-level interventions such as deposit limits, session restrictions, or self-exclusion where appropriate.

4.4 Security & Fraud Prevention. Your technical and device data is used to detect and prevent fraudulent activity, unauthorised access, multi-accounting, and other prohibited conduct on the parbet platform. Suspicious activity may be flagged for manual review by our security team.

4.5 Marketing. Where you have provided explicit consent or where parbet has a legitimate interest in doing so, we may use your contact data to send promotional communications about new features, bonuses, PSL cricket promotions, and special offers. You can opt out at any time — see Section 13 (Marketing Communications).

4.6 Platform Improvement. Aggregated, anonymised usage data is analysed to understand player behaviour, improve the parbet user experience, and develop new features relevant to the Pakistani market.

parbet processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and parbet (i.e., to provide the betting and casino platform services you have registered to use).
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML laws, KYC obligations, and cooperation with competent authorities.
• Legitimate interests: Processing carried out in pursuit of parbet's legitimate business interests, including fraud prevention, security, platform improvement, and responsible gaming monitoring — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily applicable to direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.1 Service Providers. parbet shares personal data with carefully selected third-party service providers who assist in delivering our platform services. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Allied Bank), KYC and identity verification providers, fraud prevention agencies, cloud infrastructure providers, and customer support platform providers. All service providers are bound by contractual data protection obligations and are prohibited from using your data for their own purposes.

6.2 Regulatory & Legal Authorities. parbet may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. parbet will not notify you of such disclosures where legally prohibited from doing so.

6.3 Gaming Licence Compliance. As part of its compliance with its operating licence conditions, parbet may be required to share certain player data with its licensing authority or designated compliance auditors.

6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of parbet's business, personal data held by parbet may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result.

6.5 No Sale of Data. parbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.1 Cross-Border Processing. As an internationally operating platform, parbet may transfer your personal data to countries outside of Pakistan in order to facilitate the services described in this Privacy Policy. Such transfers may include data processed by our cloud infrastructure providers, KYC verification partners, or gaming platform software providers.

7.2 Transfer Safeguards. Where personal data is transferred internationally, parbet ensures that appropriate safeguards are in place to protect your data, including standard contractual clauses, data processing agreements that meet internationally recognised standards, or transfers to jurisdictions that provide an adequate level of data protection.

7.3 Further Information. If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact parbet at [email protected].

8.1 Retention Periods. parbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The table below summarises our standard data retention periods:

8.2 Post-Retention Disposal. Upon expiry of the applicable retention period, parbet will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

9.1 Security Measures. parbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the parbet platform.
• AES-256 encryption at rest for sensitive data stores including KYC documents and financial records.
• Multi-factor authentication requirements for platform administrator access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Access controls ensuring that personal data is accessible only to parbet personnel who require it to perform their role.
• Ongoing staff training on data protection obligations and security best practices.

9.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, parbet will notify affected Players without undue delay and will report the breach to the relevant authorities in accordance with applicable requirements. Notifications will be sent to the email address registered to your parbet account.

9.3 Your Responsibility. While parbet takes extensive measures to secure your data, you are also responsible for maintaining the security of your parbet account. Please use a strong, unique password, do not share your login credentials, and notify parbet immediately if you suspect any unauthorised access to your account.

10.1 What Are Cookies. Cookies are small text files placed on your device when you visit the parbet platform. parbet uses cookies and similar tracking technologies (including local storage and pixel tags) to operate the platform, remember your preferences, and analyse usage patterns.

10.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Essential for the parbet platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and login state to provide a more personalised parbet experience.
• Analytics Cookies: Collect anonymised information about how Pakistani players use the parbet platform — including which pages are visited most frequently and where errors occur — to help us improve the service.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of parbet's marketing campaigns. Only activated with your consent.

10.3 Managing Cookies. You can control and disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the parbet platform. For mobile devices, cookie settings are typically managed through your device's browser application settings.

10.4 Do Not Track. The parbet platform does not currently respond to browser-level "Do Not Track" signals, as there is no universally accepted standard for how such signals should be interpreted.

parbet respects your rights in relation to your personal data. Depending on applicable data protection standards, you may have the following rights:

To exercise any of these rights, please contact parbet at [email protected] with the subject line "Data Rights Request". parbet will respond to all verifiable requests within 30 days. We may need to verify your identity before processing your request.

12.1 Age Restriction. The parbet platform is strictly intended for adults aged 21 years or older. parbet does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the mandatory KYC process and at registration.

12.2 Underage Account Discovery. If parbet discovers or is notified that personal data has been collected from an individual under the age of 21, the account will be immediately suspended, all data collected will be securely deleted to the extent not required by legal retention obligations, and any deposited funds will be returned to the original payment method.

12.3 Parental Concerns. If you believe that a minor in your household has registered on the parbet platform, please contact us immediately at [email protected]. parbet will investigate and take appropriate action as a matter of priority.

13.1 Consent-Based Marketing. parbet will only send you direct marketing communications — including PSL cricket promotions, bonus offers, and platform updates — where you have provided explicit consent at registration or subsequently opted in to receive such communications.

13.2 Channels. Marketing communications may be sent via email, SMS to your registered Pakistani mobile number, and push notifications (if enabled on your device). You can manage your preferences for each channel independently.

13.3 Opting Out. You can withdraw your consent to receive marketing communications at any time by: (a) using the unsubscribe link included in any marketing email; (b) updating your communication preferences from within your parbet account settings; or (c) contacting parbet at [email protected]. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which will continue to be sent.

14.1 Right to Update. parbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. The revised policy will be published on this page with an updated "Last Updated" date.

14.2 Material Changes. For material changes to this Privacy Policy — particularly those that affect how your personal data is used or shared — parbet will notify registered Pakistani players via their registered email address or through a prominent notice on the parbet platform prior to the change taking effect.

14.3 Continued Use. Continued use of the parbet platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised policy. We recommend reviewing this page periodically, especially before making new deposits or participating in new promotional offers.

For any privacy-related queries, data rights requests, concerns about how parbet processes your personal data, or to report a suspected data breach, please reach out to our dedicated Data Protection team:

Please include "Privacy Request" or "Data Rights Request" in the subject line of your email so that our team can route your query to the appropriate specialist. We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 calendar days.